Privacy Policy
Effective Date: January 22, 2026
This Privacy Policy describes how Creen AI ("we", "us", or "our") collects, uses, stores, and shares information when you access or use our websites, applications, APIs, and related services (collectively, the "Service"). This Policy explains your privacy rights and how applicable laws protect you.
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree, please discontinue use of the Service.
1. Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined under this section. These definitions apply regardless of whether the terms appear in singular or plural form.
Definitions
- Account means a unique account created to access the Service.
- Company refers to CODESAIL LIMITED, operating Creen AI.
- Cookies are small files placed on your device to store browsing-related information.
- Device means any device capable of accessing the Service, including computers, tablets, or mobile phones.
- Personal Data means any information relating to an identified or identifiable individual.
- Service refers to AI-powered products and tools provided by Creen AI, including content generation and analysis features.
- User Content means any text, images, videos, prompts, or other materials submitted or generated by users.
- You means the individual or legal entity using the Service.
2. Information We Collect
2.1 Information You Provide
We may collect information you voluntarily provide, including but not limited to:
- Email address and account identifiers
- Subscription status and transaction records
- User Content such as prompts, images, or videos
- Communications with customer support
2.2 Automatically Collected Information
When you use the Service, we may automatically collect certain technical and usage data, including:
- IP address and general location (country or region level)
- Browser type, device model, operating system
- Usage logs, timestamps, and interaction data
- Cookies and similar tracking technologies
3. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate the Service, analyze usage, and improve performance. You may control cookies through your browser settings, but disabling cookies may affect certain features of the Service.
4. Use of Your Information
We use collected information for purposes including:
- Providing, maintaining, and improving the Service
- Managing accounts, subscriptions, and billing
- Processing and generating AI-driven outputs
- Monitoring usage, preventing fraud, and enforcing policies
- Communicating service updates, notices, or support responses
5. AI Processing and Model Improvement
User Content may be processed to operate, maintain, and improve our AI models, including for quality control, safety review, and system optimization. Publicly shared content may be used more broadly as described in our Terms of Use.
6. Sharing and Disclosure of Information
We do not sell personal data. We may share information with:
- Service providers assisting in infrastructure, analytics, or payment processing
- Third-party rendering or computing partners under contractual confidentiality obligations
- Legal or regulatory authorities when required by law
- Successors in the event of a merger, acquisition, or corporate restructuring
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your information may be processed or stored in jurisdictions outside your place of residence. By using the Service, you consent to such transfers in accordance with applicable laws.
10. Children’s Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will take reasonable steps to delete it.
11. Your Rights and Choices
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data. Requests may be submitted by contacting us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates become effective upon posting. Continued use of the Service constitutes acceptance of the revised Policy.
13. Contact Information
If you have questions about this Privacy Policy, please contact:
Company: CODESAIL LIMITED
Address: Unit 13, Block A, 7/F, Po Koon Building, 50 Hung
To Road, Kwun Tong, Hong Kong
Email: [email protected]