Refund & Cancellation Policy

At Creen AI (“we,” “us,” or “our”), we strive to provide our users with a reliable and high-quality experience. We understand that circumstances may change, and in limited situations, you may wish to request a refund. Please read this Refund Policy carefully before making a purchase.

Refund Eligibility

Time Limit & Credit Type

Refund requests are applicable only to subscription-based credits and must be submitted within three (3) days of the original purchase date.

Add-on credits are non-refundable under any circumstances.

Credit Usage

If more than 100 subscription credits have been used, the purchase is not eligible for a refund, regardless of the time elapsed since the purchase.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund for subscription credits, please follow the steps below:

1. Contact Support:
   Email our support team at [email protected].
2. Provide Required Information:
   Please include your account email address, order number, purchase date, and a brief explanation for your refund request.
3. Submit Within the Time Limit:
   All refund requests must be submitted within three (3) days of the purchase date.

Please note again that add-on credits are strictly non-refundable.

Refund Processing

Once we receive your refund request, we will review it and notify you of the outcome within a reasonable timeframe.

If approved, the refund will be issued to your original payment method.

Please note that the refunded amount may be subject to a processing fee of up to six percent (6%) of the original payment amount.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will become effective immediately upon being posted. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

[email protected]